Dungeons & Dragons Online - Code of Conduct


The Code of Conduct (COC) governs player behavior while playing Dungeons & Dragons® Online and participating on the Dungeons & Dragons Online Website.

The Code of Conduct is designed to make everyone's game experience as enjoyable as possible. Failure to follow the Code of Conduct may result in the suspension or termination of your Dungeons & Dragons Online account without a refund.

  1. While participating in Dungeons & Dragons Online, you must respect the rights of others to play and enjoy the game world as intended by Standing Stone Games, LLC (SSG).
  2. You may not communicate any player's real-world information through the use of the official game Web portal, game client, or any other means.
  3. You may not use or distribute sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive language (including, by way of example, but not limited to, ethnic slurs and religious epithets), content, character names, titles, descriptions, or in-game labels (including, by way of example, but not limited to, offensive or inappropriate guild names, pet names, and inscriptions). You may not distribute or spotlight sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially or ethnically offensive content.
  4. While playing the game or participating in the Dungeons & Dragons Online service, you may not exhibit or partake in generally disruptive behavior causing grief or alarm to other players or degrade the Dungeons & Dragons Online service performance or other players' client software (for example, deliberately using game bugs or loopholes to disrupt the game).
  5. You may not spam or flood with multiple posts in the game chat or the official Web features.
  6. You may not impersonate any Dungeons & Dragons Online Support Staff member or other Standing Stone Games, LLC. employee, past or present.
  7. You may not violate any local, state, national, or international laws or regulations.
  8. You may not market, promote, advertise, or solicit within the Dungeons & Dragons Online game or Web.
  9. You may not modify the game client, server, or any part of the official Dungeons & Dragons Online Web.
  10. You may not advertise the intent to, or commit the act of, unauthorized selling, buying, transferring, or sharing access to any Dungeons & Dragons Online game account.
  11. You may not advertise the intent to, or commit the act of, unauthorized selling or buying of game items for real-world monetary value.
  12. While participating in the Dungeons & Dragons Online service, both in-game and through the official Web, you will follow the instructions of authorized personnel at all times.
  13. You may not form or participate in groups whose ideology is based upon or resembles anti-religious, anti-ethnic, anti-sexual orientation, racist or sexist philosophies.
  14. You may not intentionally hide or falsify personal information that is deemed necessary for Dungeons & Dragons Online account creation.
  15. You may not upload or transmit copyrighted material to any aspect of the Dungeons & Dragons Online service without the express consent of the copyright holder.
  16. You will not attempt to interfere with, hack into, or decipher any transmissions to or from the Dungeons & Dragons Online service.
  17. You will not exploit, distribute, or publicly communicate any game error, miscue, or bug that gives an unintended advantage within the Dungeons & Dragons Online game world. Bugs should be reported via the In-game Bug Reporting Form.
  18. You may not create, post, or distribute any utilities, emulators, or other third-party software tools without the express written permission of SSG.
  19. You may not harass other players or SSG staff, including by way of example, but not limited to, threats, stalking, or abuse of others.
  20. You may not post Web links or URLs in the game that point to content deemed by SSG to be inappropriate, including, without limitation, any Web links or URLs directed to other commercial products or services. You may not post Web links or URLs to any materials (including software and other information) that could harm (or is designed to harm) other players' computers or would allow others to inappropriately access software or websites. SSG does not allow the posting of destructive software, use of computer programs that contain destructive features, or access to any content such as viruses, worms, Trojan horses, or bots for the use of scrolling, showing multiple screens, and other activities that can be disruptive to online communication.
  21. You may not use the Dungeons & Dragons Online game and/or services for illegal activities. SSG is not responsible for anything you say in-game or on our chat rooms or forums, or for any consequences that arise from what you say. If you break the law, you alone will be responsible for the consequences.
  22. Although the Game is a role-playing game, you may not claim “role-playing” in defense of any violation of the Code of Conduct.
  23. You may not conduct surveys, contests, pyramid schemes, chain letters, junk email, spamming or any duplicative or unsolicited messages (commercial or otherwise).
  24. You may not defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights (such as rights of privacy and publicity) of others.
  25. You may not post or upload files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or data, or any other similar software or programs that may damage the operation of the Game or other users’ computers.
  26. You may not advertise or offer to sell or buy any goods or services for any purpose unless the Game specifically allows such messages.
  27. You may not falsify, delete, or disable any copyright management information, such as author attributions, legal or other proper notices or proprietary designations, or labels of the origin or source of software or other content.
  28. You may not restrict or inhibit any other user from using and enjoying the Game or related services. For example, disrupting the flow of chat with vulgar language, abusiveness, hitting the return key repeatedly, inputting excessively large images so the screen goes by too fast to read, use of excessive SHOUTING (all caps) in an attempt to disturb other users, “spamming,” or “scrolling” (continuous posting repetitive text), are prohibited.
  29. You may not harvest (in an automated manner or otherwise) or otherwise collect personal information about others, including e-mail addresses, or use such information to send unsolicited emails.
  30. You may not use, download, or otherwise copy, or provide (whether or not for a fee) to a person or entity any directory of users of the Game and related services or other user or usage information or any portion thereof.
  31. You may not attempt to get a password, other account information, or other private information from a member or any other user of Game and/or related services.
  32. You may not improperly use in-game support or complaint buttons or make false reports to Standing Stone Games administrators.
  33. You may not use the Game and/or related services in any manner other than for personal communication as an individual user (i.e., not as a corporation or other entity).
  34. You may not use the Game and/or related services for fraudulent transactions including, without limitation, fraudulent in-game virtual transactions.
  35. Attempting to Defraud a CS Representative - Petitioning with false information with the intent of receiving benefits as a result. This includes reporting bug deaths, experience or item loss, or accusing other players of wrongdoing without basis for it.
  36. Impersonating a Customer Service Representative - falsely representing yourself to another player as a Standing Stone Games or a Daybreak Game Company LLC employee.
  37. CS Personnel Abuse - This includes, but is not limited to, sending excessive /petitions (as an individual or group), sending excessive /tells to a CS Representative, excessively using say or other channels to communicate to a CS Representative, making physical threats, or using abusive language against a CS Representative.
  38. Implying Favoritism by Game Masters - Stating that employees of Standing Stone Games or Daybreak Game Company LLC will show favor towards one or more parties involved in any given situation. This includes but is not limited to, using threats of retribution or inferring that you will not be held accountable for your actions due to special consideration.


Note: This list is not all-inclusive and Standing Stone Games has the final say over what constitutes a violation of this Code of Conduct. Standing Stone Games, LLC reserves the right to change the Code of Conduct at any time. Check the Dungeons & Dragons Online website (ddo.com) periodically for updates to the Code of Conduct.

Remedies to inappropriate behavior:

  • A player who violates the Code of Conduct may be warned by SSG staff, but some particularly serious violations or repeated violations can result in other sanctions, such as a lockout or permanent ban, without warning. In addition, SSG reserves the right to delete characters or entire accounts as we see fit, without warning, for certain violations.

All chat in the Dungeons & Dragons Online site is logged and may be reviewed at any time to assist in making decisions regarding violations of the Code of Conduct. This includes, but is not limited to, private chat, fellowship chat, and allegiance chat.

DDO Character Naming Policy

The following are examples of character names and guild names that are NOT appropriate for Dungeons & Dragons Online. Some names that do not fall within one of the examples below may still be inappropriate. Dungeons & Dragons Online Support has final say over what constitutes a violation of the character naming policy.

  • Proper names and places or close facsimiles thereof, from the story characters or non-player characters (NPCs) introduced in the fiction of Dungeons & Dragons Online.
  • Fantasy or non-fantasy names from popular culture or media.
  • Sexually explicit, defamatory, obscene, racially or ethnically offensive names or slang.
  • Names of historical or religious significance.
  • Trademarked names of products, goods, materials or services.
  • Common names, slang, or references to drug-related substances, culture, or paraphernalia.
  • Names containing ranks, titles, or denotation of power.
  • Names causing harm, mockery, or imitation of Dungeons & Dragons Online players, NPCs in addition to Standing Stone Games, LLC. employees, past or present.
  • Common names, slang words, phrases, or references not consistent with the Dungeons & Dragons universe.
  • Misspelled variations or homonyms of any of the above rules.

Policy Enforcement

If we find, in our sole discretion, that your character or guild violates the character naming policy, Dungeons & Dragons Online Game Masters may take any or all of the following steps:

  • Contact you In-Game to discuss your character/guild name.
  • Automatically change your character/guild name.
  • Automatically suspend or terminate your/the guild leader's account without a refund.
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