LOTRO Character Undelete FAQs – STANDING STONE GAMES HELP

What is a Character Undelete?

Have you accidentally deleted a character in the past? Made a poor late-night decision? With a Character Undelete, we will return the character from its deleted state and place it back onto your account!

How much does a Character Undelete cost?

There is no cost! Simply submit your ticket in-game and a GM will assist you. Undeletes are not immediate, and may take some time for us to process, but at no point will you be charged money or LOTRO Points.

What are the restrictions on submitting a Character Undelete?

You must have access to In-Game Support. VIP members have full access to In-Game support, and Premium members retain full access for 30 days following the purchase of LOTRO Points. Once you have put in a ticket, we will assist with the completion of your request regardless of your account status when the service is performed. Free members are not eligible for these services.
Only 1 character may be undeleted per ticket. If you submit a ticket with multiple characters, we will close out the ticket and you will need to submit a completely new one.
You can only have 1 Premium Service ticket open at a time. If you have more than 1, we will close the second one and you will need to open a new one.
Characters are Undeleted "as is", and no modification of the character can be made by the GM or other support.

How do I request a Character Undelete?

Log into the server that the character you would like to have Undeleted is on. Open up the main menu by hitting ‘Esc’ and go to Help. At the bottom, click on ‘New Ticket’. Choose the category ‘Premium Service’ and the sub-category ‘Character Undelete’.

Make sure to include the following details with regards to your character:

Character’s Name
Character’s server
Class
Race
Level
Approximate delete date (if you don't know one, enter your best guess)

Failure to provide this information may lead to delays with your Premium Service request.

What should I expect from the Character Undelete Process?

You won’t receive any confirmation your ticket is submitted, but it will be viewable for you until you’ve closed it. Once we’ve performed or updated the service, you will see an icon on your UI with the details, and if completed, you will see the change.

How long will it take to process this service?

All Premium Service requests are processed in the order they are received. Turnaround can vary greatly depending on the amount of tickets that have been submitted.

Will all characters on my account be undeleted or just one?

You may undelete any character. However, you will need to submit a separate request for each character and can only have 1 Premium Service ticket open at a time. Please note any abuse of this system will result in your account being ineligible for future restoration.

Which server will my character be on when it is undeleted?

Your character will be on the server that it was on prior to being deleted. You may process a World Character Transfer after the character is restored if you would like to move servers.

Are all my belongings returned with my character?

Your character will be returned to the state that it was in at the time of deletion. All of the inventory and equipped items that were on your character at the time of deletion will be returned with your character. The Character Undelete WILL return your character with all of its experience, rank and quest progression intact.

Will Vault items be returned with a Character Undelete?

Vault items WILL be returned.

What will NOT be returned with a Character Undelete?

Things that will NOT be returned include:

Kinship/Tribe information and status
Money and Items not yet detached in mail
Outstanding auction items and bids
Player-owned housing
Player-owned housing items left inside a player-owned house (this includes decorations and items inside the storage chests, as well as items left in escrow)
Items in Shared Storage bound to the character being undeleted
Skirmish history

Things that MAY be transferred over include:

Friends List
Ignore Lists

If my undeleted character owned a house, will the house be undeleted as well?

No. When a character is deleted, their house is no longer associated with the character or the account. The house is available for purchase by other players. There is no association remaining after a character is deleted. Any other characters that had access to the house will lose that access. Any items in the house belonging to any character will be lost.

What if all of my character slots are taken and I want to undelete a character?

Once the deleted character has been undeleted, you'll be presented with an option to select which characters to use at the character selection screen.

Can I undelete a monster play character with a LOTRO Character Undelete?

Yes. Monster play characters can be returned with a LOTRO Character Undelete.

NOTE! Two monster play characters of the same class cannot exist on the same account on the same server at any given time. This means that if you currently have an Orc Reaver on Landroval on your account, and want to undelete a previously deleted Orc Reaver on Landroval on your account, the undeleted character will OVERWRITE the Orc Reaver that currently exists on your account on Landroval.

What if someone else already has my character’s name on the destination server once it’s been undeleted?

If the name of your undeleted character is already in use on the server, you will automatically be assigned a free rename credit.

The rename credit will allow you to rename your character by logging onto the undeleted character and typing /changename newname (replacing "newname" with the name you would like your character to have) into the chat window command line. You will only have access to use the /changename command until a valid new name is obtained successfully.

Please use the /changename command wisely, as this credit has a one-time use. If you make a typo, or choose a name you are not satisfied with, SSG will be unable to credit a refund.

NOTE: If your character has been assigned a rename credit, the credit must be used within 30 days of the character being Undeleted.

NOTE: Prior to renaming your character, please review the following rename policy:

LOTRO Character Naming Policy

Character names in The Lord of the Rings Online should try to reflect the adventurous and heroic spirit of The Lord of the Rings. When selecting a character name, please be aware of the type of character you are creating, be it a Human, Elf, Dwarf, or hobbit. Each race has its own naming conventions and it is encouraged that you select a name befitting the race and spirit of your character. Although this is not required, it does helps to shape a fun, engaging, and immersive world for everyone.

The following are examples of character names and guild names that are NOT appropriate for The Lord of the Rings Online and is also applied to kinship and organization names. Some names that do not fall within one of the examples below may still be inappropriate. The Lord of the Rings Online Support has final say over what constitutes a violation of the character naming policy.

Proper names and places or close facsimiles thereof, from the story characters or non-player characters (NPCs) introduced in the fiction of Lord of the Rings Online.
Fantasy or non-fantasy names from popular culture or media.
Sexually explicit, defamatory, obscene, racially or ethnically offensive names or slang.
Names of historical or religious significance.
Trademarked names of products, goods, materials or services.
Common names, slang or references to drug related substances, culture or paraphernalia.
Names containing ranks, titles or denotation of power.
Names causing harm, mockery or imitation of Lord of the Rings Online players or NPCs, in addition to Standing Stone Games, LLC. employees, past or present.
Misspelled variations or homonyms of any of the above rules.

Policy Enforcement

There is a Zero Tolerance rule in effect for the following name violations:

Sexually explicit, defamatory, obscene, racially or ethnically offensive names or slang.
Common names, slang or references to drug related substances, culture or paraphernalia.
Names causing harm, mockery or imitation of Lord of the Rings Online players or NPCs, in addition to Standing Stone Games, LLC. employees, past or present.

This means that if your character or kinship name is in violation, the name will be changed without question. For characters that violate this rule, your character name will be changed and your account will be automatically placed on a one day suspension for a first offense. For kinships that are in violation, the kinship name will be changed and the account of the kinship leader will be placed on a one day suspension for a first offense. Additional offenses will consist of further account actions, including possible closure.

Does it matter how long it’s been since the character was deleted? For example, if I deleted a character a year ago, can it be undeleted now?

Most characters can be undeleted, regardless of when they were deleted. Character Undeletes are not guaranteed.

I’m not sure what my character’s name was, but I’d like to have it undeleted. Can I get a list of names of characters that have been deleted from my account?

If you aren’t sure what your character’s name was, we may still be able to assist. Please submit an undelete request on the server the character was on and include “unknown” as the character name. In the description, please note that you’re not completely sure of the character name and request that a list of deleted characters on that server be sent to you.

Please note that we can only provide one list of deleted characters for one server for one subscription per ticket. This list will only include the name of the deleted character and the date of its deletion.

I remember the deleted character’s name, but I don’t remember which server the character was on. Can I still get help with undeleting my character?

If you aren’t sure where your character was located, we may still be able to assist (in limited cases).

Please submit an undelete request on the server you believe is most likely for the character to be on, and include the deleted character’s name and the servers you believe it might have been on. The Premium Services team will research your account and contact you with any applicable information they are able to find.

My account was compromised and a character was deleted. Do I need to submit an undelete request to get my character back?

If your account has been compromised and one or more characters were deleted by a third party, please do NOT submit Undelete Inquiries. You can request assistance for these deleted characters in your tickets to our Fraud team regarding the compromise of your account.

LOTRO Character Undelete Policies

This service will allow you to request a Character Undelete for The Lord of the Rings Online. Character undelete services are subject to the Terms of Service, the LOTRO End User License Agreement and the LOTRO Code of Conduct.

SSG reserves the right to deny a Character Undelete request for any reason in its sole and absolute discretion. Character Undeletes are not guaranteed.