How do I log in to the LOTRO Forums?

Log in  with your Username and Password for your LOTRO Game Account (the same one that you use to log into the game).

If you are having problems logging in, please make sure that you have cookies enabled and that you are using your Game Login information. Former logins with your community name are no longer supported; you must use your game login. Your public facing community name will remain the same.

I'm using my Game Login but am still unable to log in to the LOTRO Forums.

Need assistance? Contact our Support Team by clicking here.

I tried the steps above but am still unable to log in to the Forums.

If you're still unable to log in to the Forums, please try the following:

  1. Open up Internet Explorer.
  2. Attempt to log in. You may see an Internet Explorer pop-up attempt appear at the bottom of the page.
  3. Click 'Allow Pop-ups for this site.
  4. Log into the website with your game Username, Password and CAPTCHA.

If taking these steps is successful, you will be able to log in to the website from now on using any web browser.

Need assistance? Contact our Support Team by clicking here.

I have 10 failed login attempts and can no longer attempt to log in to the LOTRO Forums.

Need assistance? Contact our Support Team by clicking here.

My Forum Username is the same as my game Username and I want to change it.

We are not currently doing forum name changes based on user requests, but are hoping to make this available again in the future.

How do I change my forum password?

To change your forum password:

  1. Click on the “Maintain My Account” button located within the game launcher, or visit
  2. Log into the site with the same Username and password that you use to log into the game
  3. Look for the forum name in question on the right side of the page
  4. Click 'Change Forum Password' 
  5. Enter the new password in the second box
  6. Retype (DO NOT cut and paste) the new password in the Confirm Password box
  7. Click Submit


How do I change the language that the forums are displayed in? They are currently showing in French or German.

Click the corresponding flag at the top-right of the page for the language that you want the forums to be displayed in.

"Error: An unexpected system error has occurred. We apologize for the inconvenience."

If you are receiving this error message when attempting to log into the forums, there may be scheduled downtime or unplanned outages. Please check the LOTRO Launcher for any updates and try accessing the forums again.

Authentication Failure, please make sure you're using your game login and try again.

If you are having problems logging in, please make sure that you have cookies enabled and that you are using the same Username and Password that you use to log into the game. Former logins with your community name are no longer supported; you must use your game login. Your public facing community name will remain the same.

Need assistance? Contact our Support Team by clicking here.

LOTRO Community Guidelines

The following are basic rules of conduct that users of The Lord of the Rings Online™ Forums, and the (the "Community Sites") are required to adhere to.

Failure to comply with these rules of conduct may result in the termination ("banning") of your Community and/or game account. Because every situation is different, all moderation of the Community Sites is at the discretion of the Standing Stone Games Community Team. These rules are subject to change without notice; please review them regularly.

  1. While participating on the Community Sites, you must respect the rights of others to participate in the community. To this end you may not harass, defraud, threaten or cause distress and/or unwanted attention to other members or Standing Stone Games staff. This includes, but is not limited to:
  • Name-calling or other insults
  • Posting or commenting with the intent of provoking ("trolling") another user or users
  • Flaming another user for their spelling or grammar
  • Bringing disagreements with someone into unrelated threads or blog posts/comments
  • Creating a thread, post, or comment on any of the Community Sites that calls out another player(s) for their actions in the game
  1. You may not use, distribute, or spotlight, or post links to sexually explicit, harmful, threatening, abusive, defamatory, obscene, hateful, racially, nationally, ethnically offensive content or language, or other content deemed inappropriate at the discretion of the SSG Community Team.
  2. Profanity is prohibited on our Community Sites. In addition, you may not deliberately misspell, or substitute punctuation or other special characters in, filtered words to circumvent any profanity filters of the Community Site you are posting on.
  3. You may not impersonate any Standing Stone Games, LLC. employee, past or present. This includes the use or modification of the SSG logo as a My LOTRO avatar.
  4. You may not violate any local, state, national, or international laws, or regulations.
  5. You may not market, promote, advertise or solicit products or services for sale or trade within the Community Sites. You may not post advertisements for websites that are not directly related to The Lord of the Rings Online.
  6. You may not form or participate in groups whose ideology is based on or resembles anti-religious, anti-ethnic, anti-sexual orientation, racist, or sexist philosophies.
  7. Making short posts for the sole purpose of moving your thread up the Forums ("bumping") or adding to your post count is not allowed.
  8. You may not abuse the Forums Reputation System. This includes posting requests for positive reputation or other means of “farming” reputation, targeting an individual or group for negative reputation, or any other means of artificially influencing your Reputation or another user’s.
  9. You may not upload or transmit copyrighted material without the express consent of the copyright holder.
  10. You may not post the personally identifiable information of another user, including but not limited to their real name, address, phone number, email address, or links to personal websites without the express consent of that user.
  11. You may not re-post Private Messages on the Community Sites without the express consent of the sender.
  12. Discussion of religious or political topics is prohibited on the Community Sites.
  13. Do not re-post or quote any materials which violate the Community Guidelines. This includes re-posting a thread or topic which has been previously closed or removed by the SSG Community Team.
  14. Please do not respond in kind to posts that violate the Community Guidelines, as this may result in disciplinary action against your own account. Report the post to the moderation team for review by using the appropriate link: •On the forums, use the Report Bad Post function by clicking on the red and white triangle icon on the post. Abuse of the Reporting System is prohibited.
  15. Users are entitled to one primary Community account for posting on the Community Sites. Players who are found posting from more than one account may be asked to declare a primary account and posting privileges will be removed from all other accounts. Secondary accounts created for the purpose of trolling or otherwise violating these Community Guidelines may result in the permanent ban of any and all associated Community and Game accounts, at the SSG Community Team's discretion.
  16. We do not publicly discuss moderation decisions, or disciplinary actions taken against members, on the Community Sites and we ask that you do not either. Any threads or posts that mention infractions, bans, or thread/post deletions or modifications, etc. are subject to removal and may result in further disciplinary action.
  17. Users must not violate, or promote the violation of, SSG's terms of service, codes of conduct or end user license agreements.
  18. Posting the same thread to multiple forums ("cross-posting") without express permission of the SSG Community Team is not allowed.
  19. You may not post, repost, or link to any information covered under a Non-disclosure agreement, including but not limited to spoilers, screenshots, and videos.
  20. You may not deliberately misrepresent yourself as another player or guild/kinship in your posts, linked images, or signature.

Violation of the above guidelines may result in warnings or infraction points assigned to your account.

Infraction points are both permanent and cumulative, although many infractions will automatically expire from “Active” status. The number of infraction points issued may vary according to the severity of the incident. Please note: Warnings are not counted against your maximum infraction limit.

Temporary and permanent bans will be automatically issued by the Infraction system when your account reaches the following thresholds:

  • 10 Active points: 1 day
  • 15 Active points: 3 days
  • 20 Active points: Permanent
  • A total of 2 infractions* (Free accounts): Permanent
  • A total of 10 infractions* (Premium or VIP accounts): Permanent

The Community Team reserves the right to assign temporary and permanent bans at will based upon the severity of an infraction.

* Automatic bans based on the number of infractions take all infractions into account, regardless of their Active or Expired status. If an account was above the limit when this change was implemented (August 2010) it will be banned if any further infractions are issued against it.

All visitors to the Community Sites are logged by IP address. We may occasionally ban a user by their IP address. Further abuse by users who have been IP banned may result in an abuse report to the user's internet service provider.

If your Community account has been banned and you feel this ban is in error, ban appeals may be sent through Please include your Community account name in all correspondence.

The SSG Community Team strives to foster the community by bringing you up to date information and administering the Community Sites with fair, impartial moderation.

I have a LOTRO Forum issue that isn't addressed in this FAQ.

Need assistance? Contact our Support Team by clicking here.

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