LOTRO FORUMS FAQS

Follow

LOTRO FORUMS FAQS

 

How do I log in to the LOTRO Forums?

Log in with your Username and Password for your LOTRO Game Account (the same one that you use to log into the game).If you are having problems logging in, please make sure that you have cookies enabled and that you are using your Game Login information. Former logins with your community name are no longer supported; you must use your game login. Your public facing community name will remain the same.

 

I'm using my Game Login but am still unable to log in to the LOTRO Forums.

Need assistance? Contact our Support Team by clicking here.

 

I tried the steps above but am still unable to log in to the Forums.

If you're still unable to log in to the Forums, please try the following:

  1. Open up a different web browser (Chrome, Firefox, Internet Explorer, Edge).
  2. Attempt to log in. You may see a pop-up attempt appear at the bottom of the page.
  3. Click 'Allow Pop-ups for this site.

Log into the website with your game Username, Password and CAPTCHA.If taking these steps is successful, you will be able to log in to the website from now on using any web browser.

Need assistance? Contact our Support Team by clicking here.

 

My Forum Username is the same as my game Username and I want to change it.

Community Support can change your forum display name to most names that are not yet taken. Please contact us here for assistance.

 

How do I change my forum password?

Your forum password is the same as your game account password, so if you need to reset your game account password, you can do so at https://myaccount.standingstonegames.com 

 

How do I change the language that the forums are displayed in? They are currently showing in French or German.

Click the corresponding flag at the top-right of the page for the language that you want the forums to be displayed in.

 

"Error: An unexpected system error has occurred. We apologize for the inconvenience."

If you are receiving this error message when attempting to log into the forums, first try using the “back” functionality of your web browser. If that does not work, use the Refresh function of your web browser. Otherwise, the cause could be scheduled or unscheduled downtime. Please check the LOTRO Launcher for any updates, and try accessing the forums again.

 

Authentication Failure, please make sure you're using your game login and try again.

If you are having problems logging in, please make sure that you have cookies enabled and that you are using the same Username and Password that you use to log into the game. Former logins with your community name are no longer supported; you must use your game login. Your public facing community name will remain the same.

Need assistance? Contact our Support Team by clicking here.

 

Community Rules

Standing Stone Games strives to foster a welcoming, friendly, and active community that enjoys playing our games. To that end, here are some rules we need you to follow. Having a diverse and friendly environment is very important to us, and it is your key to finding people to play with for years to come.

Remember that moderators have to make decisions all the time that require context. Applying the rules isn’t a robotic or mathematical process; mods often deal with shades of grey rather than black and white. Our Community Rules are not meant to fuel "rules lawyers"; rather, they are general guidance to help you understand what our expectations are.

These are the things we expect you to do:

Be nice! A friendly and welcoming environment is very important, as it allows gamers from all walks of life and skill levels to participate.

Respect people. We ask that you respect others whether you agree with them or not. That means, in part:

  • Don't insult or harass others: Insulting or harassing people says more about you than it does the person you are insulting or harassing.
  • Don't troll: Trolling disrupts conversation and leads to long-term problems. Remember that you can strongly disagree with someone and not post about it, and can instead voice your own opinion without insulting others. This is also more productive and valuable to us. It's okay if someone is wrong on the Internet!
  • Don't accuse people of being trolls: Simply report their posts and move on. Calling someone a troll is a form of trolling.
  • Don't use loaded words to insult a group of players: The use of the words, "fanboy", "fanbois", "cheerleaders", "haters", or similar-meaning language, is insulting and not okay.
  • Don't call for devs or other SSG employees to be fired, killed, get sick, etc. We take this very seriously, even if you mean it as "a joke".
  • Don't be abusive to SSG employees or forum moderators. We appreciate constructive negative criticism, but cruel and ugly language is not allowed.
  • No Racism, inappropriate content, or other -isms: Writing about or linking to racist, sexist, homophobic, transphobic, and other inappropriate content will get you infracted or banned. We also don’t want sexually-explicit, violent, or gross stuff on our forums or social channels.
  • We do not permit "Naming and Shaming". Publicly accusing someone of misbehavior, whether true or not, is not allowed. We do not conduct trials in the court of public opinion, nor do we want to create a situation where players are forced to defend themselves publicly against untrue, misleading, or only partially accurate allegations.
  • No Doxxing: Posting someone's account information, email address, or other personally-identifying information is a serious offense, and will not be tolerated.
  • No profanity, please. That also includes using symbols (#$^$@) or spaces/p.u.n.c.t.u.a.t.i.o.n to get around filters.
  • Don't bring up old arguments in unrelated threads. You and someone else got into a 13-page dispute over whether shields should have handles, and will never agree on anything ever again because of it. You and the other person (or people) should stop responding to each other, at least for the time being. Regardless of how you choose to proceed, we don't want the topic brought up again and again in threads that have nothing to do with whether shields should have handles.
  • We are a Politics and Religion-free zone. That also includes political language and discussions that amount to political or religious debates.
  • Keep private messages private. Do not publicly post anything written to you in a Private Message without the express permission of the person who wrote it.
  • Don't Spam the forums. If you violate the Code of Conduct by attempting to sell something for real money, or direct people to a spam site, you'll be banned. If you're simply spamming the same post or thread over and over, you're annoying others, and we'll put a stop to it.
  • Please don't join the Grammar Police. Since we welcome players from across the world, you will encounter posts written by people who are not native English writers. We also know that some people have their own writing quirks. If it annoys you too much to read a poorly-written post, don’t read it.
  • Keep the train on the tracks: Derailing official discussion threads makes it difficult for us to gather targeted feedback, so it's important that we sometimes moderate official discussion threads heavily to ensure that the feedback stays on target.
  • Don't create multiple accounts to engage in trolling, or to circumvent a forum ban. Depending on the circumstances and severity, we may ban your in-game account for doing this.

 

How do Warnings and Infractions work, and how do you get banned?

When a post is deemed to violate the rules, moderators have the ability to issue a warning or infraction. Moderators need to be able to support and foster discussion, while making our forums and other community sites a place where players from all skill levels and walks of life are welcomed. To that end, moderators will issue warnings, infractions, or bans as needed to support our goals. Moderators can also give you a “time out”, where they have to approve your posts before they are displayed publicly to others, regardless of how many infractions or points you’ve earned. This allows us to give people time to

cool off without having to ban them. Warnings are just that, and don’t count towards disciplinary thresholds.

 

Appealing a ban

Most players never get infracted or banned. That said, if you are banned and feel it was done in error, send in a ticket to Community through help.standingstonegames.com. Please make sure to include your forum display name in addition to your game account name in the ticket, and explain why you feel your posting privileges should be reinstated.

If you were banned a long time ago, and feel you are now able to participate in the community without being a problem, you can appeal your ban as well. A moderator will look at what caused you to be banned, consider your appeal, and make a decision. Typically, if you are allowed back into the community and start causing problems again, you'll be re-banned quickly.

We like you! Thank you for being here.

We hope you enjoy talking about our games on the forums and other social channels, and welcome you to the community. We've found over the years that our community is one of our greatest strengths, and our players’ high level of intelligence and creativity makes our games a better place. We thank you for following these common-sense rules, and hope you have a fun time for many years to come.

Thanks,

The Standing Stone Games Team

 

I have a LOTRO Forum issue that isn't addressed in this FAQ.

Need assistance? Contact our Support Team by clicking here.

 

Was this article helpful? 2 out of 6 found this helpful
Article is closed for comments.