Password FAQs (I've forgotten my Password!)

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Why do I need a password?

A password allows you and only you to access your account information as well as log into the game. Passwords must be between 8 and 16 characters in length, of mixed alpha-numeric characters.

USERNAME/Password Creation Rules

The following rules apply to Username and Password selection when you are creating an account:

  • Username must be between 6 and 25 characters and can contain alphanumeric, period, comma and underscore (sequential underscores are invalid)
  • Password must be between 6 and 16 characters, mixed alpha-numeric characters and the symbols: ()[]!$%&+/-^#@

If for any reason your password has bypassed the rules above, you will need to change the password in order to log into the game and myaccount.turbine.com

 

I have lost/forgotten my password.

 

If you lost/forgotten your password, visit https://myaccount.turbine.com and use the 'Forgotten your password?' option in the 'Manage Account' section.

 

Please note the following:

  • You may have to check your spam, junk or deleted folder
  • If you normally view your email via a third party editor, such as Outlook or Thunderbird, you may need to log directly into your webmail account via their website in order to receive your recovery request.
  • If you are using Google Chrome, you may not get your password reset email! Please try submitting a password reset request with Internet Explorer, Firefox, or a browser other than Google Chrome!

 

I have forgotten my password and cannot access the email address associated with my account! (Old email attached to account)

 Please submit a ticket to Standing Stone Games Account Support for assistance with this matter.

When contacting them, please include as much of the following as possible:

  • Last four digits of the credit card associated with the account
  • Billing address of the credit card associated with the account
  • First and last name of the credit card holder
  • 25-digit product used to create the account
  • Date of birth of account owner
  • Name of character on account
  • Name of server that the character is on

How do I change my account password?

To change your account password:

  1. Click on the “Maintain My Account” button located within the game launcher, or visit https://myaccount.turbine.com
  2. Log into the site with the same Username and password that you use to log into the game
  3. Click 'Change Password' at the top of the page
  4. Confirm old password
  5. Enter the new password in the second box
  6. Retype (DO NOT cut and paste) the new password in the Confirm Password box
  7. Click Submit

How do I change my forum password?

 

To change your forum password:

  1. Click on the “Maintain My Account” button located within the game launcher, or visit https://myaccount.turbine.com
  2. Log into the site with the same Username and password that you use to log into the game
  3. Look for the forum name in question on the right side of the page
  4. Click 'Change Forum Password'
  5. Enter the new password in the second box
  6. Retype (DO NOT cut and paste) the new password in the Confirm Password box
  7. Click Submit

I received a confirmation email to change my password but the link is broken.

The link to click to verify a password change request may span more than one line. If you click the link and it does not work, please cut and paste the entire link into your browser and hit enter. Also, the link included in the email expires after two hours.

The username and password combination you have entered was not valid. Remember that password is case sensitive.

If you're receiving this message, please ensure that you are entering your password correctly. Please note that you cannot copy/paste a password into the password bar; it must be entered manually.

Will Standing Stone Games ever ask for my password?

No. The SSG Team has no reason to request your password. For your security, please make sure that any correspondence regarding your account is coming from the @turbine.com domain before providing ANY account information.

How can someone get my password?

There are many ways someone can get your password. The most obvious is if you give it to someone! This is very important -- SSG employees will never ask you for your password while trying to help you. Therefore, you should never give it to someone claiming to be Turbine support or any Turbine employee. Additionally, you should avoid giving out your password to anyone else -- friend, foe, or other. Use good judgement!

A computer criminal could guess your password if they know something about you, so remember to use caution in online group environments. The more information you share about yourself, the easier you make it for crooks to guess your login(s) or password(s). The best thing you can do is pick a random password that you will be able to remember, but that is not remotely related to you. Many people place numbers in their passwords to make it even more difficult for someone to guess a password. For instance: F1L3tRansfer. This is the phrase "file transfer" with random capital letters, a 1 in place of the I and a 3 in place of the E in the word "file." You may also choose a random string of letters and numbers such as: b23fz5d. These are more difficult to remember, but probably the least likely to be guessed.

The most common way for people to get your password is by retrieving it using the Account Management tools on the MyAccount website. If you share your e-mail account with someone and use that e-mail account on your game account, it is possible that they could retrieve your password if they know your account name. (A similar thing can happen if you use certain instant messenger programs and share your account with someone…they could easily get access to the free e-mail account that you get with IM programs.)

Another way for computer criminals to get a password is to go through a list of all possible passwords, given they know an account name. This might seem tedious, but hackers do it with the help of computer programs that quickly cycle through all potential letter and number combinations. Should this happen (while unlikely, it does happen), the infiltrator needs your account name next.

You should guard your account name if you can; avoid making your user name something that is readily accessible or easily guessed. For instance, don't use the name of your main character as your account name.

Remember, if someone has remote access to your system, it is very possible that they will be able to get your password if you have the password saved on your computer. There are two things you can do to prevent this from happening: never leave a save password box checked and keep your system cleared of viruses, particularly Trojans (which are discussed later in this document). Leaving a save password box checked means the password will be stored somewhere on your local drive. While this makes logging into websites or games easier, it also gives crooks a head start in getting your passwords.

Someone is trying to get my password.

Never share your account information with anyone! If someone is trying to get your account password, secure it.

Keeping this information private protects you from being duped by any other players or computer criminals that may be in the game, in the message boards, or in other types of chat or instant message programs. Keeping your user name and password private will make it more difficult for someone to trick you into giving them influence and enhancements, accessing your computer system, or stealing your identity.

Keep in mind, you may have friends that you know and trust with your account information, but SSG suggests you use caution -- even in giving good friends access to your account. We have seen multiple cases where trusted individuals have abused the trust given by other users. Many of the cases of claimed hacking come from individuals whose friends broke their trust. This can not only give you a lot of headaches, but it can ruin friendships. ANY sharing of account information is a violation of our Terms of Service. If discovered your account will be permanently and irrevocably banned.

What is a good way to make a password?

Keeping your password information confidential is of the utmost importance. We suggest that you do not share this information with anyone which includes SSG and its representatives. Anyone with the password is free to access your characters as well as your personal information through the page.

Extreme care should be taken in choosing your password. If your password is easy to guess, someone may be able to access or steal your account. There are also a number of "Brute Force" programs which are used to generate password possibilities based on a set of words. These programs will then attempt to log onto an account with as many different passwords as possible, hoping that it will eventually "guess" the account password so that it can logon successfully. Below is a list of password creation suggestions that will reduce the effectiveness of these programs.

Make sure your password does not contain words from any dictionary (forwards or backwards) – Most “Brute Force” programs use a list of common words and terms which they use to generate a list of possible passwords. Commonly, dictionaries from multiple languages and technical terms are used.

Use letters, numbers, and symbols – Simply adding a string of numbers at the end of the password is typically not enough to guarantee security.

Make your password at least 8 characters long – A longer password will decrease the chance that someone is able to guess it.

Avoid common number/letter replacements. (i.e. 1 and I, 3 and e) – Most “Brute Force” programs are aware of these replacements, and it uses them when creating a list of possible passwords to use.

Do not use any keyboard sequences (i.e. qwerty) – Keyboard strings are common in many passwords, and for this reason many “Brute Force” programs use them as well.

Do not use your own account name – Using your own account name in your password, even if it is followed by other words or numbers, increases the chance that a hacker can guess you password.

Avoid repeating small sequences of characters (i.e. abcabc) – Most “Brute Force” programs have a list of common sequences that they use when trying to generate a list of possible passwords.

Why do I have to keep my Username and Password to myself?

Keeping this information private protects you from being duped by any other players or computer criminals that may be in the game, in the message boards, or in other types of chat or instant message programs. Keeping your username and password private will make it more difficult for someone to trick you into giving them influence and enhancements, accessing your computer system, or stealing your identity.

Keep in mind, you may have friends that you know and trust with your account information, but SSG suggests you use caution -- even in giving good friends access to your account. We have seen multiple cases where trusted individuals have abused the trust given by other users. Many of the cases of claimed hacking come from individuals whose friends broke their trust. This can not only give you a lot of headaches, but it can ruin friendships. Use care.

(For information regarding your Username, please review the "Username FAQs" here.)

Password must be between 10 and 16 characters in length, of mixed alpha-numeric characters and the symbols ! @ ? only. [err: 20068]

If you are receiving this message when attempting to log into https://myaccount.turbine.com, your current password may need to be changed. We recommend using the ‘Forgotten your password’ option at https://myaccount.turbine.com/.

"The old password you entered was incorrect. [err: -1006]"

If you are receiving this error message when attempting to change your password, it may mean that your password was successfully changed.

Please try logging in with your newly created password.

The password you entered does not meet strength requirements. You should use a combination of letters, numbers, and punctuation for maximum security.   [err: -0]

If you're receiving this error message, please review the above requirements and ensure your new password meets them.

The system was unable to reset your password at this time. We apologize for the inconvenience. Please try again later. [ERROR 25002]

If you are receiving this error message, please log out of https://myaccount.turbine.com, wait about 5 minutes, and attempt to have your password reset again by using the 'Forgotten your password' option.

Need help? Contact our Support Team by clicking here.

 

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