I can't login to the game through Steam. I get the "No subscription to DDO found" or "No subscription to LOTRO found".
If you are trying to log into the game through Steam, you must first create a game account. You do not use your Steam credentials to log into DDO or LOTRO.
You can create a game account here for DDO and here for LOTRO.
Once you've created your account, just log in with your credentials.
Did you have a Turbine account in the past?
If so, you'll need to make sure that your old Turbine account had a subscription for the game that you're trying to play. For example, if you played LOTRO in the past and are now trying to log into DDO with your old LOTRO credentials, you may receive the 'No subscription to DDO found' message. We recommend creating a new account for the game that you're trying to play.
If you had a subscription for the game that you're trying to play and are receiving the 'No subscription' message, try logging into myaccount.turbine.com with the same credentials that you're trying to log into the game with.
The username and/or password provided is incorrect. Please try again. Username and password are case sensitive.
If you're receiving this message trying to log into the game through Steam, please visit myaccount.turbine.com and use the 'Forgotten your password' option.
When resetting your password, please make sure that your new password meets the following criteria:
Minimum 8 characters in length.
Must contain characters AT LEAST 3 of the following four categories:
- English uppercase characters (A - Z)
- English lowercase characters (a - z)
- Base 10 digits (0 - 9)
- Non-alphanumeric (For example: !, $, #, or %)
Need help? Contact our Support Team.