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CONTACT SUPPORT
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STANDING STONE GAMES HELP
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HOT TOPICS
Hot Topics
How do I create a SSG Help Account?
How do I get help?
How do I contact support?
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LORD OF THE RINGS ONLINE
LOTRO Forums
FAQ
LOTRO Naming Policy
LOTRO Character Undelete FAQs
What are the system requirements for LOTRO?
How do I link an item into chat so others can view its details?
LOTRO World Character Transfer Guide
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DUNGEONS & DRAGONS ONLINE
FAQ
DDO Character Undelete
What are the system requirements for DDO?
DDO Free-to-Play FAQs
How do I become VIP?
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ACCOUNT & BILLING QUESTIONS
Account Recovery
Password FAQs (I've forgotten my Password!)
I can't login to the game through Steam. I get the "No subscription to DDO found" or "No subscription to LOTRO found".
Username FAQs (I've forgetten my username!)
How do I update my payment information?
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TECHNICAL HELP
Installation / Updates
LOTRO Firewall Help
"The Connection to the Server has been Lost" or "Searching for logon server ... Attempt 1 of 20" or similar connection issues such as severe packet loss, going linkdead, chat server connection loss.
How do I use DirectX 10 or 11 graphics in the game?
"Nothing happens after clicking "Play" on the launcher." OR "Game crashes after clicking play on the launcher."
Launcher Errors
Internal Error on Launcher
Game error [201] Can't open the data files. Check that they exist and that you have permission to write to them. The program will now exit. [201].
201 error after install or "Crash after clicking Play button"
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